About the Job
Contract: Full-time, permanent (subject to BID term)
Reporting to: Chief Executive
Let’s Go Glasgow Business Improvement District (BID) is a newly formed, business-led organisation dedicated to improving Glasgow city centre. With a £14 million budget over a five-year term, the BID has both the scale and mandate to deliver transformative improvements across the city centre. Acting as a strong, credible voice for levy-paying businesses, the BID focuses on making Glasgow cleaner, safer and more vibrant - ensuring it thrives as a competitive destination for businesses, visitors and residents alike.
Role Purpose
The BID Projects Lead is a key member of the Let’s Go Glasgow BID management team. The postholder will work closely with the Chief Executive to translate the BID’s strategic priorities into operational delivery - ensuring the BID area of the city centre is clean, safe, well-managed and continually improving.
This is a delivery-focused role across place management, safety, cleaning, contract oversight and project delivery. The BID Projects Lead will be expected to take ownership of the BID’s operational programme and represent the organisation confidently with key partners.
Key Responsibilities
Strategy and Senior Support:
- Work alongside the Chief Executive to develop and implement the BID’s operational strategy.
- Translate BID business plan commitments into clear, deliverable workstreams and programmes.
- Contribute to Board reporting, performance monitoring and strategic planning.
- Deputise for the Chief Executive where required, representing the BID at senior-level meetings and forums.
- Support the development of the BID’s renewal planning and long-term strategy as appropriate.
Place Management, Safety and Cleansing:
- Take operational responsibility for the BID’s place management activity, including cleaning, environmental quality and public realm.
- Oversee the delivery of the BID’s safety and stewarding programmes, working closely with Police Scotland, Glasgow City Council and other statutory partners.
- Conduct and oversee regular monitoring of the BID area, ensuring issues are identified, logged and resolved promptly.
- Advise on emergency planning, resilience and incident response arrangements on behalf of the BID.
- Drive continuous improvement in place quality, identifying opportunities to enhance the city centre environment.
Contract and Supplier Management:
- Actively manage all BID contracts across cleaning, security, and related services.
- Set clear service standards, KPIs and reporting frameworks for all contracted suppliers.
- Monitor contractor performance, manage underperformance robustly and ensure value for money at all times.
- Maintain accurate contract documentation, variation records and performance evidence.
Project Delivery and Programme Management:
- Oversee and coordinate the delivery of BID projects across multiple workstreams simultaneously.
- Maintain programme-level visibility of timelines, risks, dependencies and budgets.
- Report regularly to the Chief Executive on progress, risks and emerging priorities.
Partnerships and Stakeholder Engagement:
- Build and maintain strong working relationships with Police Scotland, Glasgow City Council, transport partners and other key city centre stakeholders.
- Represent the BID at partnership forums, operational groups and city-centre working parties.
- Act as a senior point of contact for levy-paying businesses on operational and place-related matters.
Person Specification
Essential:
- Demonstrable experience managing contracts, suppliers and frontline service delivery.
- Strong people management skills with experience of leading and developing a team.
- Confident working at a strategic level while maintaining hands-on oversight of operational delivery.
- Excellent communication and stakeholder engagement skills.
- Sound understanding of health and safety obligations in an operational, public-facing environment.
- Highly organised, solutions-focused and comfortable managing competing priorities under pressure.
Desirable:
- Experience in an operational, place management and/or project delivery role - ideally within a BID, local authority, town centre partnership or comparable organisation.
- Familiarity with Glasgow city centre.
- NEBOSH, IOSH or equivalent health and safety qualification.
Application Process
If this opportunity sounds like the right fit for you, please email a CV and Cover Letter to admin@Letsgoglasgow.com by 12pm, Monday 22nd June 2026.
Please note, applications may close early depending on the volume of interest.
