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Fleet Street Quarter - Operations Manager (Jan 2024)

Location: Fleet Street (circa 20% WFH)
Job Type: Full Time (Part Time considered)
Salary: £45,000 - £55,000 p.a.

This job description provides a general guide to the major accountabilities of this role. It is not a definitive list of duties that may be reasonably expected of the incumbent and may vary from time to time.

Basic Details

Position Title: Operations Manager
Location: Fleet Street

Reporting & Peers

Reports to: Chief Executive
Other reporting lines: Fleet Street Quarter (FSQ) BID Board and Chair | Primera Corporation Ltd (the Employer)
Key peers: Finance Director, Head of Placemaking, Head of Marketing
Direct reports: 2 - 5 personnel

Roles & Responsibilities

Purpose of this position:
Overseeing the operational activities of the BID to ensure it is managed efficiently and effectively, in accordance with the agreed Business Plan.
This is a broad-ranging position, deputising for the Chief Executive where required and ensuring that both day-to-day and exceptional aspects of the business are dealt with efficiently.

Key objectives:
Business critical role; combining oversight of service delivery, human resources, ICT, data management, budgeting, including tracking of income and expenditure, strategic promotion of the BID brand and activities, stakeholder engagement and balloting.

Key responsibilities:

  • Support operations to achieve best results, satisfy objectives set by the CEO and employer, and other performance criteria;
  • Ensure that project delivery is aligned with the BID’s five-year Business Plan, including providing support to the wider team with setting annual delivery forecasts.
  • Participate in the development and preparation of short-term and long- term plans based upon broad organisational goals.
  • Maintain a strong relationship with Officers and Members across the City of London Corporation that can best support the delivery outputs of the BID Proposal;
  • Promote the work of the BIDs to the wider community of stakeholders beyond levy-paying members;
  • Oversee in HR related activities, supported by Primera’s appointed external HR Consultant and directed by the Primera COO to ensure that procedures around recruitment, performance management, training and and development, staff benefits, and workplace policies are in place and adhered to;
  • Supervise all aspects of BID Ballots alongside the BID CEO - ensuring that legislation is adhered to, developing consultation and engagement strategies, compiling Business Plans, canvassing and and campaigning, liaising with the local authority and other key stakeholders, and managing the logistics of proxy votes and lost ballot papers;
  • Ensure that documentation for Board meetings is prepared on schedule and to a high standard – collating information/reports from team members and monitoring the delivery of agreed actions;
  • Ensure the BIDs compliance with GDPR and act as Data Controller or Processor as required by the Company.
  • Attend a wide range of events and meetings both during the normal working day and in the evenings as required;
  • Direct and drive performance management culture within the teams ensuring that staff meet their targets in line with the business needs;
  • Coach the team to improve their skills and knowledge and help them work efficiently and effectively;
  • Contribute to the continuous business improvement process and the meeting of business objectives;
  • To be an ambassador for the Company at all times internally and externally;
  • Comply with Primera’s Health and Safety Policy and safe working practices, accept role as the local health and safety representative for the Company, which includes the office premises and BID events;
  • Report incidents and ‘near misses’ in accordance with defined procedures;
  • Act as local fire warden and first aider for BID company if required.

The above outlined responsibilities are not exhaustive and you may be required to carry out other tasks that are appropriate to your role in addition to these.



  • Degree level education or equivalent experience
  • Health & Safety qualification preferable

Job Function, Technical Knowledge & Skills:

  • Strong grasp of project management and ability to multitask
  • Strong interpersonal skills and management of multiple stakeholders
  • Team/HR Management
  • Budget Management
  • Ability to manage responsibility effectively
  • Robust commercial instincts
  • Strong verbal and written communication skills
  • The ability to engage others in the work of the BID at all levels will be critical to success;

Experience of working within a multiple stakeholder environment, encompassing retail, property, and central and local government.
BID experience is preferable but not essential.

General Standards and Expectations
  • At all stages in the employment lifecycle – from recruitment to exiting the business – we seek to gain a competitive advantage by leveraging increased diversity within our employee population.
  • You will be encouraged to realise your full potential as a valued member of the Company. Everyone who works for Primera centrally or assigned to a BID or BIDs contributes to our success. By working together we will stimulate innovation and generate a more exciting and rewarding environment in which everyone will feel valued and respected.
  • At all times you will be treated fairly and equally, irrespective of sex, marital status, sexuality, gender identity, age, colour, race, nationality, religion, ethnic or national origin, disability, working pattern, educational or social background.
  • All employees must accept personal responsibility for compliance with the standard of conduct and align behaviour with the values of the Company. As an employee, there are common standards of accountabilities that we would expect you to adhere to:-
  • Perform duties with care, diligence, professionalism, and integrity;
  • Strive for the highest ethical standards, not just the minimum required to meet legal or procedural requirements but to deliver outstanding quality services to our customers (internal as well as external);
  • Observe appropriate acts, regulations, determinations, and lawful directions that relate to the performance of official duties;
  • Treat colleagues with courtesy and be sensitive to their rights, duties, and aspirations;
  • Not take or seek to take improper advantage of any official information acquired in the course of official duties;
  • Behave in a manner that maintains or enhances the reputation and professional standing of Fleet Street Quarter BID;
  • Complying with company Health, safety, and environmental protection policies and procedures that are relevant to your work;
  • You are required to keep information relating to the business affairs of Primera and the portfolio of Business Improvement Districts and Partnerships managed by Primera, its clients, and related third parties strictly confidential;
  • Avoid the potential for any perceived or real conflict of interest or allegation of bribery or compromise;
  • In return, we are committed to providing a flexible, safe environment free from discrimination, bullying, and harassment in which all employees are treated as equals and with respect.

Application Process

This is a current vacancy within the Primera team that is assigned to one of our busiest and most exciting City BIDs. We therefore are looking to find the right candidate without delay.

If you believe you have the right skills, experience and personal attributes that make you a good potential candidate for this role, please send an email with clear subject reference to the job opportunity (Operations Manager, Fleet Street Quarter Jan 2024) and your full name, along with a covering letter and up to date CV to:


Whilst there is no fixed closing date for applications, we intend to start scheduling interviews from week commencing 12th February 2024, so we urge interested candidates to submit applications without delay.

We aim to respond to all applications, even to those not selected for interview. We are expecting a high number of applicants for this position and may therefore not be able to respond to all emails. If you do not get a response within 30 days of submitting your application, your application has been unsuccessful.