Proinsight Research

Proinsight helps Business Improvement Districts, monitor, develop and elevate the customer experience across their levy-paying businesses. We provide a full range of research and insight services – from Mystery Shopping through to Levy Payer satisfaction surveys, on-street engagement surveys and customer service-related workshops, for levy payers to attend.

We are proud to work with a wide range of BIDs across the UK, from Liverpool BID Company to Lincoln BIG.

Our programmes enable BIDs to clearly understand service performance, celebrate high-performing businesses and champion best practice across their area. By recognising excellence and identifying development opportunities, we support levy payers in improving customer experience, increasing satisfaction and ultimately strengthening the economic performance of the BID as a whole. The insights we provide help BIDs demonstrate tangible value to their business communities, while empowering levy payers to enhance standards and deliver exceptional visitor experiences.

Here is what Lee Roberts, Head of Operations at Lincoln BIG, has to say about working with Proinsight:
“The service we receive from the team is impeccable… The whole process results in us being able to provide valuable insight to the businesses in the city and for them to receive a thorough assessment of their customer service skills.”