City Connect

City Connect is the urban operating system built for BIDs. It gives BID managers one place to inform levy payers, drive participation, and run day-to-day operations, replacing fragmented tools with one professional way of working, and freeing up time for the work that actually matters.

Now an official British BIDs listed supplier.

The Problem It Solves

BID managers are expected to keep levy payers informed, sustain engagement, demonstrate value to boards and councils, and handle the operational load, often understaffed, and underfunded. Most are doing this with generic tools: email lists, spreadsheets, WhatsApp groups, and manual follow-ups.

The result is fragmented communication, inconsistent participation, and no clear record of what has been done, making it harder to prove impact at renewal time.

What City Connect Offers

One place to manage your BID 
Replace scattered tools with a single platform for communications, participation, and operations. Everything is logged, searchable, and accessible, even when staff change.

Keep levy payers informed, effortlessly 
Send targeted updates to the right stakeholders at the right time. Built-in functionality make it easy to segment audiences and maintain a consistent presence without constant manual effort.

Drive participation beyond the usual suspects
Low-barrier digital tools make it easy for businesses to read news, report issues, submit requests, and engage with consultations, without attending meetings or picking up the phone.

Demonstrate impact to your board
City Connect creates a continuous, structured record of what you have communicated, who has engaged, and what has been delivered, giving you the evidence base you need for board reporting, ballot preparation, and stakeholder accountability.

Built-in continuity
Knowledge stays with the area, not the individual. When people move on, the history, decisions, and relationships remain intact and accessible.

Why It's Different

City Connect is not a generic communications tool adapted for BIDs. It is purpose-built for urban management, powered by Chainels, a leading European SaaS company with a proven track record at scale.

City Connect by Chainels by the numbers:

• 250+ urban areas managed across Europe
• 200+ BIDs
• 75+ business parks
• Active in 5 countries, supporting 17+ languages

Who It's For

• BID managers who want to spend less time chasing people and more time on the work that matters
• BID boards who need clear oversight, consistent reporting, and confidence in continuity
• Levy payers who want easy access to what is happening in their area without extra effort

Find out more at getcityconnect.com.