Two Street Ranger - Discover King's Lynn

Location: King's Lynn
Job Type: Full Time
Salary: £18,000 – £20,000 PA depending on experience
Application Deadline: 18/02/19


Discover King’s Lynn, King’s Lynn’s Business Improvement District is looking to recruit two street rangers to work in the town centre, developing relationships with businesses and becoming the eyes and ears of the BID. 

We are looking for out-going, confident, sociable individuals who have experience of working face to face in a customer service role and who enjoy being outside! You will need to be an excellent communicator, feel comfortable engaging with a wide range of people, be able to think on your feet and keep calm under pressure. 

Purpose of job

The role of the street ranger team is to;

  • promote King’s Lynn’s Business Improvement District, it’s aims, workplan, current initiatives and projects to businesses in the BID area,
  • listen to the concerns, issues and successes of our member businesses, taking action where appropriate and feeding back the issues to the BID Manager, Board and other relevant organisations as necessary,
  • develop and maintain an up to date database of contacts of BID members, including preferred method of contact,
  • promote pride and respect for the town centre, its businesses, environment and visitors,
  • provide a welcoming face to visitors to the town, providing directions and information as necessary.

Responsibilities

The street ranger team will report to the BID Manager and an appointed BID Board member in the absence of the Manager. Rangers are responsible for their own actions, ensuring that they comply with the relevant policies and procedures that accompany the role, and which can be found in the employee handbook. 

Main duties

1.Developing Relationships

  • To develop good working relationships with businesses across the BID area in order to promote the work of the BID, share information and ensure the BID Board is in touch with issues of concern for its members.
  • To visit at least three business per shift and keep a record of each visit, ensuring that any issues raised are logged and passed on to the relevant organisation for action as necessary.
  • To assist with the distribution of BID flyers, newsletters, surveys as required throughout the year.
  • To contribute to and keep up to date a database of BID members and their contact details, and preferred method of contact.
  • To develop good working relationships across a wide range of public and private sector service delivery organisations who work in the BID area.
  • To attend and contribute to meetings with key service delivery organisations in relation to operational issues arising in the BID area.

2.Promoting Pride in the Town Centre

  • Work with key statutory services in the town to highlight issues of concern to business and promote pride and respect by;
    • Recording and reporting graffiti, fly tipping, littering, fly posting, issues of concern to health and safety, areas that look unkempt to the relevant service organisation and monitor that action is taken.
    • Recording and reporting incidents of street drinking, littering, cycling (through the town centre shopping area) to the relevant authority and where appropriate, approach the parties concerned and advise them to stop.
    • Recording and reporting incidents of anti-social behaviour and where appropriate, approach the parties to concern and advise them to stop.
    • Be an active member of the town shop watch scheme and radio link system, contributing evidence and information that can be used to prevent, deter and arrest offenders.
    • support the retrieval of stock that has been taken from shops and record when this occurs.

3.Providing a Welcome to Visitors

  • Provide a friendly presence to visitors to the town, giving directions and relevant information as required
  • Promote King’s Lynn as a great place to be, signposting to events, attractions and businesses as required
  • Assisting with first aid incidents as necessary

Person Specification

A full induction programme and training to support the role will be provided on take up of employment. 

Experience

Essential

  • Experience of working in a customer facing role for at least 2 years

Qualifications

Essential

  • At least 5 GCSEs or equivalent including English and Maths

Desirable

  • First Aid Training
  • Qualification greater than NVQ level 2
  • Customer Service Training

Skills & Knowledge

Essential

  • Excellent & confident face to face communicator
  • Ability to use IT, including basic office software, effectively
  • Ability to prioritise and organise workload
  • A creative and positive thinker with a can-do attitude
  • Ability to reflect and learn from mistakes
  • Ability to use own initiative
  • Ability to assess risk and act accordingly
  • Experience of working in a small team

Desirable

  • Knowledge of King’s Lynn

Personal Characteristics

Essential

  • Calm under pressure
  • Self-motivated
  • Team player
  • Customer focussed
  • Flexible and adaptable to change


These post are fixed term until 31 March 2022, hours of work are 37 per week excluding lunch breaks. Hours will be worked on a rotating shift pattern set every 2-3 weeks. You will be expected to work most weekends and Bank Holidays. This job will involve lone working at times. Equipment and uniform necessary to undertake the role will be provided. You will be given the option to be entered into a pension scheme and will be entitled to the equivalent of 20 days leave p.a. plus Bank Holidays.

To apply for this role and would like to discuss the job in more detail please email info@discoverkingslynn.com or phone the BID Manager on 07387 752 226

Closing Date: 09:00 Monday 18th February 

Interviews: Friday 1st March