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Security and Business Resilience Manager - The South Westminster BID

Location: St James’s Square, Pall Mall


The South Westminster BIDs are a collection of the Northbank, Victoria, Victoria Westminster and Whitehall Business Improvement Districts (BIDs). BIDs are private, not-for-profit organisations funded by their respective local business communities via a ‘BID Levy’ mechanism and tasked with delivering a range of projects and services to improve the trading environment. Each BID must pass through a successful ballot of its business members to be established and thereafter renewal ballots typically every 5 years.

The combined budget for the South Westminster BIDs is approximately £6m per annum, equating to £29m across their five-year terms. Each BID has its own priorities and deliverables which are set out in publicly available five-year Business Plans. Deliverables are spread across five core themes: Public Realm & Environment; Community Safety & Business Resilience; Corporate Community Engagement; Marketed & Promoted; and Strategic Vision.

The South Westminster BIDs are one of the largest and most prominent BID groups in the country, led by Chief Executive Ruth Duston OBE who has worked in the urban regeneration industry for over 25 years.

Roles and responsibilities

Purpose of this role

To deliver the South Westminster BID’s Business Plans for Northbank, Victoria, Victoria Westminster and Whitehall in respect of the ‘Community Safety & Business Resilience’ theme.

Key responsibilities

  • To engage with local businesses through steering groups for each theme and ensure local businesses feel supported in each area. You will manage both quarterly steering groups comprised of local business and stakeholders, preparing all background papers and documents to support these groups;
  • To engage with key stakeholders relevant to each theme including the local police services, MOPAC, Westminster City Council, TfL, Network Rail, local charities and policymakers;
  • Sustain the relationships with these stakeholder networks and bring them together with local businesses as required;
  • Reduce incidents of crime and anti-social behavior within the four BID areas through a mixture of proactive and preventative initiatives;
  • Increase the perception of safety for those working in and visiting the BID areas;
  • Facilitate intelligence sharing between the business community and statutory partners such as the police and local authority with regards to crime and anti-social behaviour;
  • Improve the resilience of individual businesses and the community as a whole to disruptive events such as civil emergencies and terrorist attacks; Ensure that members are well engaged in the BIDs’ safety and resilience work and perceive good value for money;
  • Prevent, reduce and raise awareness of crime, particularly focusing on:-

o Cyber-crime and fraud

o Acquisitive crime (theft, robbery and burglary)

o Night Time Economy related crime

o Violence Against Women & Girls

o Terrorism

  • Devise and deliver a package of training and awareness events for businesses relating to crime prevention, business continuity and counter terrorism;
  • Assist businesses and the wider BID community with their resilience and business continuity planning. This will include developing, implementing and exercising major incident response procedures for events that occur within the BID footprints – a procedure which will cover maintaining the BIDs’ own internal business continuity whilst simultaneously supporting member organisations to respond and recover;
  • Work alongside the Head of Operations to manage the Community Engagement Team and work with local charities in the BID areas.
  • Manage the BID Security Patrol Teams – covering all aspects of contract management, reporting, tasking and legal compliance;
  • Oversee and manage the BIDs emergency notification platforms which are used to communicate with members via SMS, email and mobile app regarding ongoing security incidents;
  • Run steering groups and forums to help guide the delivery of the Community Safety & Resilience theme, reporting to the groups and integrating their feedback where applicable;
  • Build and maintain excellent working relationships with the likes of the Metropolitan Police, British Transport Police, Westminster City Council, Network Rail, local private security teams, the West End Security Group and member businesses;
  • Work with the police, local authority and BID colleagues (typically the Public Realm Team) on implementing design-out crime and counter-terrorism measures.
  • Work with care/outreach providers, Westminster City Council and the BID Security Patrol Teams to reduce incidents of rough sleeping and begging.
  • Oversee the BIDs’ business-to-business radio network – signing up members to the scheme; managing the purchasing and maintenance of equipment from suppliers; and ensuring members are sufficiently trained;
  • Raise the profile of the BIDs as key partners in creating a safer, more resilient London. Participate on behalf of the BIDs in policy discussions and consultation processes run by government bodies and other organisations;
  • Be ‘on call’ to deal with queries and issues raised by local business, taking a flexible and pragmatic approach to finding solutions. This may necessitate some out of hours working.
  • Work with the Public Realm team to advice on all areas related to designing out crime and counter terrorism threats to the public realm;
  • Build sustainable partnerships with communities, business networks and local government;
  • Maintain records in accordance with good practice, GDPR, internal policies, and relevant legislation;
  • Contribute to the continuous business improvement process and to the meeting of business objectives;
  • To be an ambassador for the company at all times internally and externally;
  • Comply with Health & Safety Policy and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and ‘near misses’ in accordance with defined safety procedures, be the fire warden and manager health & safety for the organisation; The above outlined responsibilities are not exhaustive and you may be required to carry out other tasks that are appropriate to your role in addition to these.

Generic accountabilities

  • Planning and organising requires integration of limited range of activities and resources;
  • Flexibility to take some initiative but within well-established procedures;
  • There is a requirement to understand basic knowledge of business improvement districts and how they function; Supervision not close and reporting at regular intervals during the work sequence;

Working arrangements

Flexible working arrangements are available but the role is primarily office-based with a requirement to be on site to monitor the areas, manage personnel and attend meetings, events and conferences.

Limits of authority & Freedom to act

As directed by the Placemaking and Operations Director


Good degree level education.

Job function, technical knowledge and skills

  • A good working knowledge of public protection/community safety, security incident management and business continuity planning.
  • Strong and effective interpersonal skills – able to communicate with a wide variety of stakeholders.
  • Excellent organisational skills, time management and attention to detail.
  • Collaborative approach to working with both internal and external colleagues.
  • Proactive and pragmatic in their approach to problem solving.
  • Remains calm in pressurised situations.
  • Able to take initiative and manage projects / workload independently as well as being part of a team.
  • Plan and manage budgets effectively.
  • Strong IT skills, including MS Word, Outlook, Excel, Powerpoint;
  • Creative thinking and the ability to actively promote ideas and initiatives both internally and externally;
  • Flexible approach to changing deadlines and prioritisation of workload and tasks;
  • Ability to adapt flexibly to new priorities and additional tasks;
  • The ability to work as part of a team, and on your own initiative, is essential, along with the skills to be flexible, multitask and work to demanding deadlines in a busy working environment;
  • Plan and prioritise work to manage conflicting tasks, meet delivery deadlines/targets and review progress with minimum supervision; Positive attitude towards working in a challenging and changing environment;


  • Ideally have up to 5 years or more of progressive responsible positions in security management, community safety or policing;
  • Effectively managing budgets;
  • Business continuity management, security awareness and security incident management;
  • Managing security teams and crime reduction initiatives in a public environment;
  • Contract/contractor management; Knowledge of or prior experience working with Business Improvement Districts is preferable.

General standards and expectations

At all stages in the employment lifecycle – from recruitment to exiting the business – we seek to gain competitive advantage from leveraging increased diversity within our employee population.

You will be encouraged to realise your full potential as a valued member of the Company. Everyone who works for South Westminster BIDs contributes to our success. By working together we will stimulate innovation and generate a more exciting and rewarding environment in which everyone will feel valued and respected.

Therefore throughout our operations, you will be treated fairly and equally, irrespective of sex, marital status, sexuality, gender identity, age, colour, race, nationality, religion, ethnic or national origin, disability, working pattern, educational or social background.

All employees must accept personal responsibility for compliance with the standard of conduct and align behaviour with the values of the Company. As an employee there are common standards of accountabilities that we would expect you to adhere to:-

  • Perform duties with care, diligence, professionalism and integrity;
  • Strive for the highest ethical standards, not just the minimum required to meet legal or procedural requirements but to deliver outstanding quality services to our customers (internal as well as external);
  • Observe appropriate acts, regulations, determinations and lawful directions that relate to the performance of official duties;
  • Treat colleagues with courtesy and be sensitive to their rights, duties and aspirations;
  • Not take or seek to take improper advantage of any official information acquired in the course of official duties;
  • Behave in a manner that maintains or enhances the reputation and professional standing of South Westminster BID;
  • Complying with company Health, safety and environmental protection policies and procedures that are relevant to your work;
  • You are required to keep information relating to the business affairs of South Westminster BID, its clients and related third parties confidential;
  • Avoid the potential for any perceived or real conflict of interest or allegation of bribery or compromise; In return, we are committed to providing a flexible, safe environment free from discrimination, bullying and harassment in which all employees are treated as equals and with respect.

To apply for this role, please visit https://cezanneondemand.interv...