Royal Tunbridge Wells Together - Chief Executive Officer / BID Director

Location: Royal Tunbridge Wells
Job Type: Full Time
Salary: £50,000
Application Deadline: 6th March 2023

Royal Tunbridge Wells Together BID is seeking a dynamic and motivated BID Director, with experience in stakeholder, project, finance and people management, to build on the positive work with businesses in the town, helping in the recovery and to continuing to deliver and passionately articulate BID initiatives.

In addition to overseeing and delivering existing initiatives you will work with the board and listen to levy-payers to review what works and continue to develop and refine new strategies to maximise the £500k annual budget and the potential impact we can have for the 672 levy paying businesses.

Full Job Pack

Job title:
Chief Executive Officer / BID Director

Reporting to:
Chair of RTW Together Board

Purpose of Role:
To lead the Business Improvement District of Royal Tunbridge Wells, setting and implementing a vision and strategy that delivers demonstrable value to the circa 650 levy paying businesses.

Key Responsibilities:

  • Strategy – Develop, implement and oversee the strategic direction of RTWT BID, working with and being accountable to the Board of Directors in achieving the company aims and objectives.
  • Leadership – Provide effective leadership that positively motivates and gives clear direction and support to staff and partners.
  • Finance - Ensure effective financial management of all BID activities, including setting budgets, securing additional income generation, controlling costs, monitoring performance and taking proactive actions where necessary.
  • Delivery – Ensure effective delivery of all projects as set out in BID Business/Action Plans and as agreed by the BID Board including overseeing all supplier contracts and partnership working arrangements e.g. with Tunbridge Wells Borough Council.
  • Engagement – Lead BID member engagement including sending out regular updates, running meetings, facilitating B2B networking, actively responding to levy payers and sourcing feedback to direct future priorities.
  • Marketing – Collaborate with external support to develop and deliver an effective marketing and communications strategy.
  • Championing – Advocate and positively represent the BID to stakeholders and lobby and champion business priorities and interests to external parties e.g. local government.
  • Reporting - Produce regular reports measured against priorities and relevant KPI’s for the Board and levy payers including production and submission of all appropriate company reports, accounts and returns.
  • Partnerships – ​ Form and maintain strong and productive partnerships with other external groups and organisations to create and maintain opportunities to support BID priorities e.g. Safe Town Partnership.
  • Administration – Ensure all required policies and procedures are developed and maintained including, but not limited to finance, legal, HR, procurement, H&S and equality & diversity.

Person Specification:


  • The ambition, passion and skill (with at least 3 years of strategic leadership and management experience) to lead and deliver RTW Togethers’ strategy.
  • A proven track record of successful project management and delivery including experience of overseeing contractors and suppliers and commissioning consultants.
  • A proven track record of leading and managing staff and the ability to inspire and motivate.
  • A high level of budget management and numeracy skills including the preparation, analysis and interpretation of financial data and reports.
  • Excellent communication, influencing, negotiating and networking skills including an inspirational ability to articulate the BIDs to a wide range of stakeholders including levy payers, the board, staff, funders, press and the public.​
  • A natural collaborator with the ability to work productively with stakeholders, develop partnerships, effectively take feedback and alternative POV’s and then build consensus.
  • Strong organisational skills and ability to prioritise and delegate effectively with the ability to work flexibly to respond to the needs of multiple complex projects.
  • The resilience and tenacity required to drive change.
  • A visionary individual with a genuine passion to achieve the BIDs aims.


  • Significant and successful experience of working with businesses within a town centre environment ideally within a BID, Town Centre Partnership, Retail centre or similar.
  • Experience of developing marketing strategies, preferably involving destination marketing.
  • A demonstrable record of successful event management.
  • Strong commercial awareness and the ability to generate income from activities.
  • Experience of writing and gaining grant funding bids.
  • Experience of working with and to a board of directors or similar.
  • Experience of building successful partnerships with external organisations.
  • An excellent awareness of the current issues facing town centres.
  • Experience of company administration and operations including HR and H&S.
  • The ability to solve problems creatively.
  • Competence in the use of a range of business IT applications and social media.
  • Lives in or near to Tunbridge Wells.

References will be required from successful candidates.

Role Details and Remuneration:

Salary: £50,000

Working hours: 40 hours

Attendance at evening and weekend events and meetings will at times be required.

Flexible hours are possible subject to organisational requirements.

Place of work: Primarily BID Office (currently Tunbridge Wells High Street) and associated meetings/events around Tunbridge Wells.

Some limited home working possible.

Contract: Permanent. Unfortunately, we have not identified this role as available for job share.

Holidays: 24 days paid holiday (in addition to bank holidays).

Pensions: RTW Together provides a 5% matched pension scheme after qualifying period if employee signs up to scheme.

Staff Benefits: Employee Assistance program offering independent, confidential support to employees and immediate family on health, personal, workplace, legal and money issues.

How to Apply:

Application process: Applicants should fill in this application form and submit to

Deadline for applications: Closing date: 12pm, March 6th March

Equal Opportunities: We’d also appreciate it if you could complete an equality and diversity monitoring form. This will be stored separately to your application and is purely to help RTW Together assess and improve our recruitment processes.

Interviews: A shortlist will be invited to a competency-based interview where they will be expected to give a presentation. Two or three successful candidates will then be invited to a final interview.

Interview dates are provisionally scheduled for 16th and 17th March for 1st round and 27th for second round.

Questions: Initial questions may be directed to Alex Green,

Role commencement: From April 1st subject to availability

If you need this information in another format or have any access requirements for application or interview, please contact