Operations Manager - Harrow Town Centre BID

Location: Harrow Town Centre
Job Type: Full time (hours 9am – 5pm) Occasional weekend working may be required with TOIL
Salary: £30-32k depending on experience
Application Deadline: Sunday 12th June


Purpose of Role

Helping to deliver a safer, more attractive, vibrant and exciting town centre for Harrow.

Assisting the BID Manager in the day-to-day running of the core function of the BID and supporting member businesses. You will work in partnership with the Council and members to ensure the presentation of the Town Centre is at its best at all times and assist with the management of the event programme. There is also work involved in visiting BID members to build and maintain BID member relationships. This role is full time and may require some weekend work for which time off in lieu will be given.

Reporting to

Louise Baxter, BID Manager

Key Responsibilities

Street Environment

  • Monitor the Harrow Town Centre street environment and report issues as appropriate to statutory authorities for resolution e.g. Cleansing, safety and highways.
  • Monitor street trading and other elements of street activity taking place and report as required.
  • Monitor beggars and buskers, log and report as required.
  • Meet Council officers on a weekly basis to discuss presentation and management of town centre with the aim of addressing issues and improving performance.
  • Oversee the installation, maintenance and take down of the Harrow Christmas lights.
  • Monitor and assist the operational delivery of the town centre events programme. In particular matters relating to:
    - Adherence to health & safety regulations
    - Liaison with event organiser / operator
  • Management of the BID’s greening programme.
  • Build relationships with business and respond to BID member issues as they arise.

Business Crime Partnership

  • Act as an interface between HBAC and businesses, including the organisation of training, support and regular briefings for the members.
  • Administration of radio network in collaboration with the third party supplier.
  • Respond to problems / issues raised by members on a day-to-day basis.
  • Gather intelligence about the issues of concern to the business sector. This will include making visits to members’ businesses on a regular basis.
  • Input of data and administration of the HBAC Exclusion Notice Scheme.
  • Effective liaison with partner agencies including Harrow Council, Metropolitan police, National Counter Terrorism Security Office, London BIDS Against Crime, and various homeless charities.

Personal Specification and Desirable Core Competencies

  • Higher Education is desirable but not essential, or equivalent experience to meet the requirements of the post.
  • Effective time management and organisational skills and the initiative to work both independently and as part of a team.
  • Strong IT skills, including MS Word, Outlook, Excel & PowerPoint.
  • Excellent interpersonal and communication skills sufficient to establish and maintain effective working relations with a wide range of internal and external contacts.
  • Demonstrable aptitude for detail.
  • Ability to work under pressure.
  • Flexible approach to changing priorities and requirements.
  • Ability to research, collate and present information.
  • Have a can-do attitude.

Closing date is 23:59 on Sunday 12th June with interviews taking place week of 20th June.

To apply, please send your CV and covering letter to louise@ha1bid.co.uk

For more information, please contact louise@ha1bid.co.uk