Dorking Town Partnership - Dorking BID Manager

Location: Dorking Town
Job Type: Full Time
Salary: £40,000 - £50,000 DOE
Application Deadline: 14th January 2023

An opportunity has arisen to join our existing and ambitious Business Improvement District (BID) here in Dorking, Surrey. Through the Dorking Town Partnership (DTP), we are seeking to appoint a talented individual to fill the post of Manager of the Dorking BID.


To manage the operational delivery and day to day activity of the Dorking BID 5-year business strategy for all businesses and their customers within the BID boundary, thus improving the trading environment within Dorking.


Directors of the Dorking Town Partnership


  • To be the face of the BID on the ground in Dorking Town Centre and act as the first port of call for all BID members
  • To be responsible for all budgets, to remain on target and on budget. To present competitive quotes for all. To use local suppliers where possible and viable
  • To measure, monitor and be proactive in the improving the Key Performances Indicators (KPIs) set out in the business plan to the satisfaction of the BID Board
  • To ensure engagement and consultation with BID voters in events, activities and promotions, holding monthly drop in clinics for all levy payers
  • To plan, deliver and ensure that major events delivered by the BID reflect the needs of, and benefit businesses in the town centre, and these are fully communicated before, during and after events
  • To manage the continued delivery of key recurring projects and contracts such as the regular floral planters and baskets, installation of the annual Town Centre Christmas Lights where agreed in collaboration with the Friends of Dorking
  • To work with the DTP BID Board to ensure that is complies with all its legal obligations
  • To comply with all Health and Safety policies, organisations, statements and procedures, report any incidents/accidents/hazards and take a pro-active approach to health and safety matters in order to protect both yourself and others
  • To co-ordinate and manage the day-to-day administration of the DTP and BID including office accommodation, Board of Director Meeting, and any correspondence associated with this
  • To provide an effective and efficient customer focused service including the preparation of succinct and structured communications to levy payers on a monthly basis
  • To manage effective communications between BID Members and official bodies, such as Mole Valley District Council, Surrey County Council, the Police Transport companies. To meet as appropriate (but at least every quarter) with Mole Valley District Council to discuss shared strategic priorities and monitor performance of Council services provided within the BID levy area
  • To meet with Town Centre stakeholder groups to plan and develop projects within the BID area
  • To attend and minute the monthly meetings of all sub-groups necessary for the execution of the BID business plan
  • To ensure the maintenance of the database of members, stakeholders and partners
  • To act appropriately upon all matters arising in relation to the BID, and if in doubt to refer to the Board for clarification
  • To plan, manage and execute an effective marketing and social media plan across all relevant platforms including the DTP Website
  • To liaise and work with the other agencies and bodies in relation to the strategic development and economic growth of the BID
  • To liaise with Mole Valley District Council regarding the collection of the BID levy, reporting back to the board on collection rates, outstanding levies, and to respond to any issues raised with the Council collection team about the BID activities
  • To seek out and assist with the development of funding applications
  • To manage the procurement of services
  • To assist with the re-ballot
  • To attend the yearly BID conference and build relationships within the BID community
  • To carry out any other reasonable activities as required by the Board of Directors


  • Direct and deliver over £1 million of investments in the town centre over the 5 years of the BID (commencing December 2022)
  • Introduce new initiatives into the area to boost footfall, spend, dwell time and attract inward investment.
  • Raise the profile of the town through enhanced and targeted marketing and promotions
  • Improve the experience and perceptions of the town by helping deliver a safe, clean and welcoming town centre, day and night
  • Address issues of accessibility and parking
  • Make sure the voice of the BID is heard on key issues both at Local Council and County Council level
  • Support, safeguard and improve Dorking for local businesses, residents and visitors alike, to make the town the best it can be

In the first 6 months, the successful candidate will need the drive and experience to achieve the following 3 objectives:

1. Fully understand and where appropriate robustly challenge the Dorking BID Directors on the existing plan, recommend changes and agree Key Performance Indicators (KPIs) to measure that plan based on evidence, facts and insights gained by understanding the needs of Dorking, its levy payers and all key stakeholders.

2. Successfully pass the Certificate in BID Management (if not already achieved), and educate the directors on relevant opportunities, best practices from other BIDs legislation details relevant to Dorking BID.

3. Set up and manage all relevant sub-groups identified within the business plan alongside managing all events planned and in the diary.



  • Should be open, flexible and capable of working independently with minimal supervision
  • Must be approachable, be positive with good listening skills
  • Ability to manage up and down the chain
  • Ability to build and maintain strong working relationships with a diverse set of partners
  • Ability to prioritise and remain focused; to organise workloads of self and others
  • Ability to work under pressure to tight deadlines
  • To lead with credibility & visibility
  • Minimum of five years management and leadership related experience – not for profit experience an advantage
  • Experience working within Membership, Place Management or BID organisations
  • Experience of Key Sector Bodies within Tourism, Retail and Other Business Sectors
  • Event Management
  • Knowledge of project management methodology and tools
  • Knowledge of company and financial legislation
  • Knowledge of Dorking and the surrounding area
  • Proficiency with Microsoft Office, databases/CRM systems and social media platforms
  • Ability to develop effective work plans, organise details, set priorities and meet deadlines
  • Ability to demonstrate sound financial management skills
  • Ability to think strategically
  • Excellent Networking Skills


  • Experience with managing conflict and complexity
  • Knowledge of Local Partnerships, Urban Regeneration & Public Realm
  • Knowledge of Health & Safety Legislation
  • Experience of dealing with the media and press
  • Certificate in BID Management qualification


  • Salary £40k to £50k depending upon qualifications and experience
  • 5% Employer Pension Contribution Scheme
  • Up to a 10% annual salary bonus based on agreed KPIs
  • Dorking Parking Permit
  • Mobile Telephone (for business use only)
  • 20 days annual leave in addition to the statutory Public Holidays

Sickness Pay - Statutory

Hours of Work - Full Time: Your normal working hours are 40 per week (breaks unpaid), typically worked over 5 days (including weekends and evenings as required) and as such additional hours as are necessary for the needs of the business and for the proper performance of your duties.

Period of Contract/Notice - Fixed term from appointment initially through to 30th November 2027, with a potential further five-year period dependent on a successful BID re-ballot. Notice period is 3 months.

Probation Period - Permanent employment will be subject to satisfactory completion of a 6 month probationary period. Performance reviews will be carried out monthly over the first six months.

To apply for this role, please send your CV and any supporting documentation to by Saturday 14th January 2023.