BID Manager - Hemel Hempstead BID

Location: Hemel Hempstead
Job Type: 20 hours per week (part time), Fixed Term Contract
Salary: £20,000-25,000 per annum based on knowledge and experience
Application Deadline: 7th October 2022

Purpose of the role

Fixed term contract to 31st January 2023

A Business Improvement District (BID) is a business-led and business-funded body formed to improve a defined commercial area. BIDs charge a levy to local businesses in return for providing services over and above the usual council provision.

Hemel Hempstead BID was first introduced in 2018 with a 5 year strategy plan to promote our town centre environment and help businesses, residents, visitors and those who work in the town. The BID is now preparing for our second term, and we go to ballot in October 2022. Following a successful ballot, this fixed term contract may be extended to 30th November 2023 to cover maternity leave.

The BID Manager is the public face of Hemel Hempstead BID, and it is essential that they establish and maintain a high profile with levy payers, businesses and stakeholders at all times. They must facilitate the delivery of over £750,000 of funding to the area throughout the BID term, based in the Marlowes, with success measured against a series of KPIs both annually and across the term of the BID.

This position will be employed by Savills Management Resources.

Key Responsibilities

  1. Lead Hemel Hempstead BID ensuring that businesses see real value for money as part of the BID.
  2. Ensure project delivery working in conjunction with the Board to ensure projects meet the needs of BID businesses in line with the established business plan.
  3. Ensure Directors are briefed on operational activities, including opportunities and threats where necessary.
  4. Arrange, attend and contribute to Board/Director meetings where necessary.
  5. 5. Oversee a positive, healthy and safe working environment in accordance with all appropriate legislation and regulations.
  6. To manage, monitor and safeguard the financial position of the BID and to ensure that performance is in line with approved budgets and cashflow.
  7. The BID manager will be responsible for organising and managing a variety of events aimed at raising the profile and customer experience.
  8. The BID manager will work with partners to develop and deliver a social media strategy aimed at both customer interest and awareness and the preparedness of town centre businesses to be more digitally active.
  9. The BID Manager will be expected to form positive working relationships with organisations and individuals that can assist the BID achieve its business aims including:
  • BID businesses
  • Press and Media
  • Dacorum Borough Council
  • Police
  • LEP

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:


  1. 1. A demonstrable track record of project delivery.
  2. 2. Experience of working with a range of stakeholders and partners from across the public and private sectors.
  3. Ability to work with minimum supervision.
  4. Ability to manage and develop relationships with key stakeholders.
  5. 5. Strong and visionary leadership skills.
  6. 6. Experience of overseeing budgets, financial planning skills and attention to detail.
  7. 7. IT Literate.


  1. 8. Experience working with membership organisations.
  2. 9. Database management experience.
  3. 10. Knowledge of Hemel Hempstead and its business environment.
  1. Knowledge and experience of supplier/contract management.
  2. Excellent communication, influencing, negotiating, and networking skills.
  3. Openness to new ways of working and the willingness to embrace them.
  4. Ability to work flexibly to respond to the needs of multiple complex projects.
  5. Resilience and tenacity required to drive significant change.
  6. Innovative and able to adopt creative approaches to challenges.
  7. Ability to deliver agreed plans to high standards, on time and on budget.

The candidate attributes detailed above are considered to be non-essential although training will be provided on more technical aspects of the role.

To apply for this role, please email your CV to