BID Manager - Epsom BID

Location: Epsom, Surrey
Job Type: Full time, 40 hours per week
Application Deadline: 5pm 20th March 2020


A Business Improvement District (BID) is a defined geographic area within which businesses opt -via a ballot- to provide services for their business community to support improvements to the overall trading environment in which they all operate.

The Epsom BID is currently in its first five-year term. The third year commences in April 2020. The business plan pledges to deliver on a range of objectives based on the views of stakeholder businesses. The categories are;

  • Marketing and promotion
  • Events
  • Environmental improvements
  • Accessibility
  • Safety
  • Business support

Job Function:

To provide strategic and operational management for Epsom BID, engaging with key stakeholders, including levy payers, local authority, community and charity organisations.  They are responsible to the BID board for the delivery of the business plan and to manage contract delivery against SLA’s, KPI’s and budgets. The BID Manager will identify opportunities for the betterment of the BID area and report these to the Board.


  • Lead the organisation, internally and externally.
  • Proactively seek opportunities to extend the scope of delivery and build external relationships.
  • Manage any operational team to ensure effective and efficient delivery of the Company’s objectives, as agreed by the Board.
  • Ensure management of office and staff is conducted in accordance with any Company approved management systems and protocols.
  • Work alongside and in cooperation with the Company’s management consultants.
  • Ensure that the Chair and Directors are briefed on operational activities, (including opportunities and threats), either by way of face-to-face meetings, telephone calls or e-mails where necessary.
  • Provide regular updates on all matters of consequence to the Chair (and to the Board where appropriate).
  • Arrange for, attend and contribute to Board meetings.
  • Monitor and manage performance of the Company against overall Business Plan and annual action/delivery plans ensuring budget targets are met.
  • Be the operational point of contact for relevant partners, and work to coordinate the aims of the Company with other appropriate initiatives.
  • Safeguard the financial position of the BID to ensure that performance is in-line with approved budgets and cash flow forecasts.
  • Oversee contractual and payment arrangements in respect of appointed contractors and suppliers.
  • To implement a communications strategy which incorporates engagement with key stakeholders and consumers.
  • Identify and pursue new opportunities for extending the range, benefits and income of the Company.
  • To maintain the Epsom BID contacts database.
  • Pursue a strategy of continuous professional development.

Note: The above list is not in order of priority, and other tasks commensurate with the grade of the post may be required of the post‐holder. 

Person Specification: 

  • Senior leadership experience
  • Evidence of commercial acumen and experience of small business management
  • Ability to work with minimum supervision under the leadership of a board and in close cooperation with management consultants
  • Evidence of direct management of staff and/or contractors
  • Ability to manage complex relationships with partners
  • Proven tenacious leadership style
  • Proven negotiation skills at strategic and operational levels in both public and private sectors to achieve partnership working towards common goals
  • Excellent Microsoft Word and Excel skills
  • Ability to work with professionalism and integrity at all times. 
  • Excellent communication skills with ability to handle complex information 
  • Knowledge of Epsom and BIDs
  • Degree level education (or equivalent) or an appropriate professional qualification in a relevant discipline
  • Visual presentation skills
  • Knowledge of political and economic conditions of retail, leisure and licensed businesses Project management experience

Person characteristics:

Adaptability: This role requires the ability to handle detailed information, balance multiple

tasks and respond quickly to business situations and be able to work within a changing environment.

Team Player: Work cooperatively with others to set goals, resolve problems and make decisions that enhance the effectiveness of the business.

Ethically focused: As the BID leader, the BID Manager needs to demonstrate the highest standards of behaviour at all times. This person will regularly be invited to attend social events representing the BID at evenings and weekends.

Lead: Positively influence others, demonstrate good listening skills, humility and the ability to accept social diversity.

Decision making: The BID Manager needs to support the business by quickly assessing situations as to their importance, risks and urgency and lead the business by making clear and timely decisions in the best interests of the organisation. 

View the full job description here

To apply please email your CV and covering letter to